SeeTreat Privacy Policy

Introduction

SeeTreat Pty Ltd (ABN 72 616 339 694) of 320 Pitt St, Sydney, NSW 2000, ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website or services.

As SeeTreat is an Australian business, this Privacy Policy complies with the requirements of the Australian Privacy Principles set out in the Australian Privacy Act 1988 (Cth), as well as other applicable privacy laws.

SeeTreat will comply with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).

Unless you notify us otherwise, we will assume that you have consented to us handling your personal information in accordance with this Privacy Policy.

Our approach to privacy

To protect your privacy, SeeTreat will:

• Provide you with access to the information collect about you in accordance with our obligations under privacy laws;
• Not disclose your personal information outside SeeTreat except in accordance with this Privacy Policy, unless we are legally authorised or required to do so;
• Provide you with an accessible mechanism to notify us of any complaints;
• Implement internal procedures to protect your information security and privacy and provide training to our staffs to ensure that our privacy processes are followed;
• Continue to review and improve our privacy practices.

Information We Collect

We may collect your personal information when you:

• visit our website;
• sign up to receive communications from us;
• apply to be employed by us, or in the course of your employment with us; or
• contact us by any method, such as telephone, email, or in person,
• or otherwise as notified during the communication exchange.

The personal information you provide to us will vary depending on the nature of your interaction with us, but may for example include your name, date of birth, contact details, educational qualifications, employment history, tax file number, banking and superannuation fund details and other payroll information, and other personal information contained in any communications you send to us, that you submit or upload to our website or social media pages, or that we receive from third parties. With your consent, we may also collect certain health information, details of any criminal record, and other sensitive information where relevant to an employment application you have made, or an offer of employment you have accepted, with us.

We may also collect information about you from a third party such as a clinical partner. In such instances the information shall be pre-processed anonymised medical data such as images.

We may also collect information for usage data of our products, necessary to improve the products and provide software maintenance. This data does not include any personally identifiable information having been pre-processed.

How We Collect Information

We collect contact information when you contact us via email or phone.

We also collect pre-processed anonymised patient medical images and information provided to us by clinical partners. This information is managed by our clinical partners, and we follow their privacy protocol and policy.

How We Use Your Information

The personal information that we collect is generally used to provide products or services to you, and, if you use our website, to track your usage, to evaluate performance of our website, and to keep track of your account settings. Information collected by us may also be used for the following purposes:

1. to provide you with information in relation to the products and services we provide;
2. to conduct marketing activities and to conduct market research;
3. to respond to your questions or suggestions;
4. to improve the quality of our products or services;
5. to improve the quality of your visit to our websites;
6. to allow you to subscribe to receive communications from us;
7. to provide training and continuous education of professional personnel; and/or
8. to undertake quality assurance activities, practice accreditation, statistical analysis and complaint handling.

If you are a candidate seeking employment with us, we will use your personal information to process your application and assess your suitability for any role. We may retain your information for future reference.

You may opt out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose.

We receive and use de-identified information, including de-identified health information, in order to develop our products and services and for the purposes described in paragraphs (iv), (v), (vii) and (viii) above. We may share such de-identified information with the persons or organisations described in section 5 below. For clarity, de-identified information does not comprise personal information.

In addition to the uses mentioned above, we may use de-identified and anonymized data that is provided to us for the purpose of developing future medical products. This de-identified data is supplied to us by authorized third parties who have carried out the de-identification process in compliance with applicable data protection laws for de-identification. The data provided to us must also be under protocol approved by relevant ethics review boards and consented by patients.

The de-identified and anonymized data we receive and use, may be applied for research and development of new medical products.

We are committed to only using properly de-identified data where all personal identifiable information has been removed, making it impossible to trace back to any individual. While we do not perform the de-identification ourselves, we take steps to verify that our data providers adhere to robust de-identification processes that follow best practices to minimize any risk of re-identification.

This approach allows us to contribute to medical advancements while maintaining the highest standards of privacy protection for individuals.

Disclosure of Your Information

We may sometimes need to share your personal information to third parties, for the following reasons:

• with third party contractors, such as our service providers, who help us conduct our business. Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us;
• with your representative(s) (e.g. a guardian, carer, translator/intermediary and/or authorised representative) unless you have told us that you do not wish us to disclose information to them;
• with our professional advisors (such as our auditors, insurers, legal advisors and ethics committee), including for medical, insurance, legal, management and/or procedural reasons;
• as permitted or required by law, including but not limited to disclosure to government and regulatory authorities;
• in the event of a dispute, or legal proceeding of any kind between you and us; and
• with research bodies.

Data Storage and Security

We store your personal information using our third-party suppliers, such as via analytics tools and customer relationship management software. This data may be outside Australia, due to circumstances which change from time to time. As these are third parties, it is not practicable for us to specify the countries in which such third parties are located.

We may disclose de-identified information to our associated entities and to third parties, including associated entities and third parties located outside Australia, for various purposes and from time to time.

We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes the use of technologies and processes such as:

• access control procedures;
• confidentiality requirements applicable to our employees and subcontractors; and
• network firewalls, encryption and physical security to protect the privacy of your personal information.

Records are held securely for future retrieval in accordance with applicable laws and good business practice. If SeeTreat Medical no longer needs, or is no longer required, to retain personal information, SeeTreat Medical will take reasonable steps to destroy the information or will ensure that the information is de-identified.

Your Rights

Under the General Data Protection Regulation (GDPR), Australian Privacy Act, and other applicable data protection laws, you have certain rights regarding your personal information:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete personal information.
• Right to erasure: You can request that we delete your personal information in certain circumstances.
• Right to restrict processing: You can ask us to restrict the processing of your personal information in certain circumstances.
• Right to data portability: You can request a copy of your personal information in a machine-readable format.
• Right to object: You can object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:
privacy@seetreatmedical.com

Complaints

If you have a complaint about how we handle your personal information, please contact us first. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.